AI-powered Voice Moderation Tool Detects Toxic Chat in Real-Time
Modulate Inc, a technology company using artificial intelligence to improve online voice chat, announced today that 1336 Studios has selected ToxMod, the world’s first voice-native moderation service, for its title — Gridiron, a competitive multiplayer arcade-style football game.
“We need a strong, healthy community of passionate players to make Gridiron the best multiplayer football game ever,” said Mishi McDuff, CEO of 1336 Studios. “ToxMod has already improved customer retention and increased overall playtime by addressing the #1 complaint we hear from the community — toxic player behavior.”
ToxMod uses sophisticated machine learning models to proactively identify misbehavior without relying on player reports. It also goes beyond transcription to understand not just what each player is saying but how they are saying it – including their emotion, volume, prosody, and more. This allows for a much more nuanced and accurate prediction of whether a specific statement is intended as toxic or disruptive – for instance, distinguishing a celebratory “f*** yeah” from an aggressive “f*** you.”. Using ToxMod, 1336 Studios’ moderators can now identify the worst offenses on their platform and proactively take action to resolve the situation – which has already led to a 50% decrease in negative reviews and an overall playtime increase of almost 10%.
Over 80% of adult online gamers in the U.S. have experienced harassment in online games,” said Mike Pappas, Co-Founder, and CEO of Modulate. “We’re thrilled to be working with 1336 Studios to help them ensure that everybody has a positive in-game experience.”