Coronavirus concerns lead to TwitchCon Amsterdam 2020 cancellation – FAQ for Cancellation

It just keeps getting worse and worse for the live event and convention scene. In the gaming industry, in particular, we have events almost every weekend throughout the year. Coronavirus is causing a worldwide panic which is causing more and more events like these to cancel every day. Twitch just recently issued this statement about the Twitchcon event coming up in May.

We have been monitoring Coronavirus concerns and having weighed the potential health risks to our community we’ve made the incredibly difficult decision to cancel TwitchCon Amsterdam.

TwitchCon is the best weekend to be a Twitch fan. To say we’re disappointed you won’t be able to enjoy the show we’ve been building for you is a massive understatement. But the health and safety of our community, employees, and everyone else who has a part in making TwitchCon happen is, as always, our top priority.

Anyone who purchased a ticket will be refunded the full amount of your TwitchCon ticket. Cancellations will be issued no later than Friday, March 20. Please allow up to an additional 20 days for the refund to be processed with your financial institution. A confirmation email of your ticket cancellation will be sent to the email address you entered when purchasing your ticket.

If you have booked through Twitch’s hotel block, cancellations can be done free of charge depending on the conditions of your booking though you will need to contact RAI Hotel Services to cancel, we cannot do so on your behalf. You can cancel online or send them an email on [email protected]. Unfortunately, we cannot guarantee refunds for those who booked outside of Twitch’s hotel block and you will need to contact the hotel or rental directly to discuss.

We look forward to hosting TwitchCon Amsterdam in the future and will keep you updated on plans to celebrate the Twitch Community.

Our sympathies to all those affected around the world.

Everyone will be refunded however, you can never give back the fun. Let’s all hope this blows over by summer so we can get back to living.

FAQ for Cancellation

Will I be able to get my airline/train ticket refunded?
We don’t have information on individual airlines’ cancellation and refund policies. However, many airlines are updating their cancellation and refund policies due to the growing concerns around Coronavirus and recommend that attendees reach out directly to the airline to request a refund or credit for a future flight.

When will TwitchCon Amsterdam be rescheduled?
For future updates about TwitchCon, please follow us on Twitter.

I’m an exhibitor, will I be refunded?
Exhibitors and sponsors will have the option for a full refund OR to move commitments to priority selections at TwitchCon San Diego 2020 or TwitchCon Europe 2021.

I have additional questions.
Please reach out to [email protected].

Written by
Gaming since Nintendo! Entrepreneur, gamer, wine lover, America! Come join the fun on the GL Discord!

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